Frequently Asked Questions
What to know before your appointment.
Q: What services do you offer?
We offer a wide range of beauty and wellness services including lash extensions, brow shaping, manicures, pedicures, facials, permanent makeup (PMU), massage therapy, IPL hair removal, and more.
Q: How do I book an appointment?
Appointments can be booked online through our website, by phone, or in person at our spa. We recommend booking in advance to secure your preferred date and time.
Q: Do you accept walk-ins?
While we do our best to accommodate walk-ins, we highly recommend booking an appointment to ensure availability.
Q: What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee.
Q: What should I expect during my first visit?
During your first visit, we’ll start with a brief consultation to understand your needs and preferences. Our team will ensure you feel comfortable and well-informed throughout your service.
Q: Are your technicians certified?
Yes, all of our beauty and wellness professionals are fully certified, trained, and experienced in their respective specialties.
Q: Is IPL hair removal safe for all skin types?
IPL hair removal is generally safe, but effectiveness and safety can vary by skin and hair type. A consultation is recommended to determine if it’s right for you.
Q: How should I prepare for my appointment?
Preparation depends on the service. For facials or IPL, avoid tanning and exfoliation beforehand. For lash services, please arrive without eye makeup. Detailed pre-care instructions will be provided upon booking.
Q: Do you offer gift cards?
Yes! Gift cards are available and can be purchased in-spa or online. They make a great gift for any occasion.
Q: Is parking available?
Yes, we offer free on-site parking for all our clients.
Q: What payment methods do you accept?
We accept cash, debit, credit cards (Visa, MasterCard, AMEX).
Q: Do you offer packages or memberships?
Yes, we offer special packages, promotions, and membership options. For example: we are offer buy 5 get 1 free for facial, microneedling and oxygeneo treatments. Contact us or check our website for current offerings.
Q: What if I’m not satisfied with my service?
Your satisfaction is our priority. If you’re not completely happy with your experience, please let us know immediately and we will do our best to resolve the issue.
Q: How often should I come in for treatments?
It depends on the service and your personal goals. For example, lash fills are typically every 2–3 weeks, facials once a month, and IPL treatments every 4–6 weeks. Our team can recommend a personalized schedule during your consultation.
Q: Do you follow sanitation and hygiene protocols?
Absolutely. Cleanliness and safety are top priorities. All tools and equipment are thoroughly sanitized between clients, and we follow strict hygiene protocols in compliance with local health regulations.